Accommodation Support
Resident Life Support Officers
Resident Life Support Officers provide additional support at Castle Irwell, Horlock and Constantine Courts.
They provide a warm welcome to all new residents through a range of welcome and induction programmes to help students settle into their accommodation. Sometimes problems, large or small, arising during the first few weeks of a new term can easily be blown out of proportion. New students can feel overwhelmed by the many new experiences they have to deal with. This can particularly be the case for international students.
Resident Life Support Officers work out of office hours during the evenings and weekends on a rota basis.
For Out of Hours Support (evenings and weekends) please contact our Resident Life Support Officers Mobile 07816 318845 or email accom-residentlife@salford.ac.uk.
General Advisers
Geenral Advisers are based at each location in the reception office (Castle Irwell) and University House (Horlock and Constantine Courts) and will be your day to day contact once you have moved into your accommodation. If you have any questions or concerns please let our General Advisers know - they are here to support you and help you make the most of living independently.
Safety and Accidents
Accommodation Services takes Health and Safety seriously, and is committed to providing a safe and healthy living environment for those students in its residences. The approach taken is in accordance with the Health and Safety at Work Act 1974 and all supporting regulations, the University of Salford’s own Health and Safety policy and current best practice. Residents should ensure that their study bedrooms are free from clutter and that the floor area, in particular, is free from trailing leads and cables. Communal areas are the responsibility of all residents. Residents should report all health and safety hazards or issues of concern to their Customer Services Officer at the appropriate location. Any accidents or injuries involving a resident should also be reported. This will allow us to carry out an investigation and ensure that any corrective action takes place, reducing the risk of a future occurrence. ‘Near misses’ should also be reported in line with the above procedure. Emergencies and serious accidents should be reported immediately to the Police, Fire or Ambulance Service by dialling 999. Where possible please contact Maxwell/Kingdom Security so they can aid and direct any emergency vehicles.
Castle Irwell 0161 295 6810
Horlock and Constantine Courts 0161 295 4773
Dealing with anti-social behaviour
It is important when dealing with anti-social behaviour that all residents work together to deal with the problem. Behaviour which may appear amusing at first can soon be seen as anti-social when it occurs in the middle of exam time, or when work deadlines loom. In order for the University to take action, it is necessary for us to gather information including:
- What you saw?
- Who was involved?
- When it happened?
- Any witnesses who were around?
Please help the University of Salford make your environment a pleasant place to live. If you experience any anti-social behaviour or have been witness to anti-social behaviour please discuss this with the RLSO or other accommodation staff; depending on the severity of anti-social behaviour you may be asked to complete a witness statement. Alternatively you can contact the Counselling and Wellbeing team, contact details can be found in the contact us section of the website.
Friendships, disagreements and personality clashes
It can be usual for a household to start out being very good friends and then find that friendships deteriorate into uncomfortable atmospheres and fall-outs. In the first year, many undergraduate students are randomly allocated together and some can find learning how to compromise, negotiate and get along, very difficult. This can be particularly problematic during exam or revision time when emotions and even tempers can be high. It is also the case that some people will never be the best of friends. There is a lot of emphasis on students having many close friends and getting on with everyone. This cannot be the case with everyone as human beings are different. It is therefore common to be sharing with someone who has a very different lifestyle, culture, attitude and personality to yourself. The University encourages that you resolve differences between yourselves, however if you find it difficult to approach someone you can contact the RLSOs who can help residents to resolve differences.
Complaints
Whilst we hope you will never have need to complain about any aspect of our service we understand there may be occasions when you feel it is appropriate and necessary to do so. Student Life Accommodation Services has a complaints procedure to enable you to do this and you can obtain this information from the Site Reception Office, or Student Life Advice Desk in University House.